{"id":1443,"date":"2023-04-14T12:11:38","date_gmt":"2023-04-14T12:11:38","guid":{"rendered":"https:\/\/liveworkstudio.com\/?post_type=case&p=1443"},"modified":"2023-08-09T08:37:45","modified_gmt":"2023-08-09T08:37:45","slug":"cx-playbook-a-standardised-approach-for-practicing-customer-centricity","status":"publish","type":"case","link":"https:\/\/liveworkstudio.com\/case\/cx-playbook-a-standardised-approach-for-practicing-customer-centricity\/","title":{"rendered":"CX Playbook: A standardised approach for practicing customer-centricity at adidas"},"content":{"rendered":"

Over the past few years, we have been supporting adidas to put the customer first in their agile transformation. To succeed, we knew we had to anchor and coordinate a multi-tier approach to CX that tackles change at a deeper level of the organisational culture, its processes, and structures.<\/p>\n","protected":false},"featured_media":1421,"template":"","acf":[],"yoast_head":"\nCX Playbook: A standardised approach for practicing customer-centricity at adidas - Livework<\/title>\n<meta name=\"description\" content=\"Over the past few years, we have been supporting Adidas to put the customer first, anchoring and coordinating a multi-tier approach to CX.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liveworkstudio.com\/case\/cx-playbook-a-standardised-approach-for-practicing-customer-centricity\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX Playbook: A standardised approach for practicing customer-centricity at adidas - 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