{"id":3543,"date":"2023-07-03T15:41:37","date_gmt":"2023-07-03T15:41:37","guid":{"rendered":"https:\/\/liveworkstudio.com\/?post_type=insight&p=3543"},"modified":"2023-09-18T18:06:11","modified_gmt":"2023-09-18T18:06:11","slug":"identify-customer-and-business-hotspots","status":"publish","type":"insight","link":"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/","title":{"rendered":"Identify customer and business hotspots"},"content":{"rendered":"

To improve customer experience, a helpful starting point is to get rid of \u201chotspots\u201d – services or business activities that irritate most of your customers. Prioritise hotspots that could have substantial impact on your revenues. If the hotspots are infeasible to be fixed, at least mitigate the irritation for your customers. They appreciate it!<\/p>\n","protected":false},"featured_media":3545,"template":"","acf":[],"yoast_head":"\nIdentify customer and business hotspots - Livework<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Identify customer and business hotspots - Livework\" \/>\n<meta property=\"og:description\" content=\"To improve customer experience, a helpful starting point is to get rid of \u201chotspots\u201d – services or business activities that irritate most of your customers. Prioritise hotspots that could have substantial impact on your revenues. If the hotspots are infeasible to be fixed, at least mitigate the irritation for your customers. They appreciate it!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/\" \/>\n<meta property=\"og:site_name\" content=\"Livework - English\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-18T18:06:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/xhotspots-heatmap-tool-business-07-1760x1056-jpg-pagespeed-ic_-wvj28qrq2b.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1760\" \/>\n\t<meta property=\"og:image:height\" content=\"1056\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/\",\"url\":\"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/\",\"name\":\"Identify customer and business hotspots - Livework\",\"isPartOf\":{\"@id\":\"https:\/\/liveworkstudio.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/xhotspots-heatmap-tool-business-07-1760x1056-jpg-pagespeed-ic_-wvj28qrq2b.webp\",\"datePublished\":\"2023-07-03T15:41:37+00:00\",\"dateModified\":\"2023-09-18T18:06:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/#primaryimage\",\"url\":\"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/xhotspots-heatmap-tool-business-07-1760x1056-jpg-pagespeed-ic_-wvj28qrq2b.webp\",\"contentUrl\":\"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/xhotspots-heatmap-tool-business-07-1760x1056-jpg-pagespeed-ic_-wvj28qrq2b.webp\",\"width\":1760,\"height\":1056,\"caption\":\"It can be hard to find the right intervention point to address a customer or business hotspot. This requires understanding the experience, expectations and actions of customers. The good news is that often a series of small, well designed interventions can change and even eliminate a negative hotspot.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/liveworkstudio.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Insights\",\"item\":\"https:\/\/liveworkstudio.com\/insight\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Identify customer and business hotspots\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/liveworkstudio.com\/#website\",\"url\":\"https:\/\/liveworkstudio.com\/\",\"name\":\"Livework - English\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/liveworkstudio.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Identify customer and business hotspots - Livework","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/liveworkstudio.com\/insight\/identify-customer-and-business-hotspots\/","og_locale":"en_US","og_type":"article","og_title":"Identify customer and business hotspots - Livework","og_description":"To improve customer experience, a helpful starting point is to get rid of \u201chotspots\u201d – services or business activities that irritate most of your customers. 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