{"id":3906,"date":"2023-07-11T14:23:19","date_gmt":"2023-07-11T14:23:19","guid":{"rendered":"https:\/\/liveworkstudio.com\/?post_type=insight&p=3906"},"modified":"2023-09-18T17:54:49","modified_gmt":"2023-09-18T17:54:49","slug":"service-design-the-high-impact-customer-experience-discipline","status":"publish","type":"insight","link":"https:\/\/liveworkstudio.com\/insight\/service-design-the-high-impact-customer-experience-discipline\/","title":{"rendered":"Service design: the high impact customer experience discipline"},"content":{"rendered":"

Customer experience as a concept has huge support. Few argue that customers aren\u2019t important, and we know how even small experience changes can have major business impact. However, the practice of customer experience within organisations is a fight. Customer experience professionals need all the firepower they can get and may be missing out on a major weapon. Service design.<\/p>\n","protected":false},"featured_media":3908,"template":"","acf":[],"yoast_head":"\nService design: the high impact customer experience discipline - Livework<\/title>\n<meta name=\"description\" content=\"Customer experience professionals need all the firepower they can get and may be missing out on a major weapon. Service design.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liveworkstudio.com\/insight\/service-design-the-high-impact-customer-experience-discipline\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service design: the high impact customer experience discipline - Livework\" \/>\n<meta property=\"og:description\" content=\"Customer experience professionals need all the firepower they can get and may be missing out on a major weapon. 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