{"id":3913,"date":"2023-07-11T14:37:13","date_gmt":"2023-07-11T14:37:13","guid":{"rendered":"https:\/\/liveworkstudio.com\/?post_type=insight&p=3913"},"modified":"2023-09-18T17:54:30","modified_gmt":"2023-09-18T17:54:30","slug":"customer-experience-the-key-to-future-business","status":"publish","type":"insight","link":"https:\/\/liveworkstudio.com\/insight\/customer-experience-the-key-to-future-business\/","title":{"rendered":"Customer experience, the key to future business"},"content":{"rendered":"

Established financial service providers are losing customers to new entrants, who offer more customer-focused, timely, easy-to-understand and innovative services. In order to rebuild customer loyalty, established providers should focus on fixing service failures, and offer what customers really need at different stages of their lifecycle. Gimmicks are not the best ideas as they inflate customer expectations.<\/p>\n","protected":false},"featured_media":3918,"template":"","acf":[],"yoast_head":"\nCustomer experience, the key to future business - Livework<\/title>\n<meta name=\"description\" content=\"The way people choose and consume financial services has changed. With the help of technology, products are more customer-focused and innovative. 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