{"id":4426,"date":"2023-07-14T11:05:42","date_gmt":"2023-07-14T11:05:42","guid":{"rendered":"https:\/\/liveworkstudio.com\/?post_type=insight&p=4426"},"modified":"2023-10-20T14:26:37","modified_gmt":"2023-10-20T14:26:37","slug":"improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs","status":"publish","type":"insight","link":"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/","title":{"rendered":"Improving the customer returns experience to save millions in consumer service costs"},"content":{"rendered":"

Customers care far more about their returns and refund experience than we often seem to think: 96% of customers who have had a positive returns experience would shop with the same retailer again. Compelling research reveals that improving the overall customer\u2019s returns experience has the potential to save substantial consumer service costs related to returns per year.<\/p>\n","protected":false},"featured_media":4434,"template":"","acf":[],"yoast_head":"\nImproving the customer returns experience to save millions in consumer service costs - Livework<\/title>\n<meta name=\"description\" content=\"Customers care about their returns and refund experience: 96% would shop in the same retailer again after a positive experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improving the customer returns experience to save millions in consumer service costs - Livework\" \/>\n<meta property=\"og:description\" content=\"Customers care about their returns and refund experience: 96% would shop in the same retailer again after a positive experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/\" \/>\n<meta property=\"og:site_name\" content=\"Livework - English\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-20T14:26:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/ximproving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs_01-2560x1260-jpg-pagespeed-ic_-pnuhabmnyj.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1260\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/\",\"url\":\"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/\",\"name\":\"Improving the customer returns experience to save millions in consumer service costs - Livework\",\"isPartOf\":{\"@id\":\"https:\/\/liveworkstudio.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/ximproving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs_01-2560x1260-jpg-pagespeed-ic_-pnuhabmnyj.webp\",\"datePublished\":\"2023-07-14T11:05:42+00:00\",\"dateModified\":\"2023-10-20T14:26:37+00:00\",\"description\":\"Customers care about their returns and refund experience: 96% would shop in the same retailer again after a positive experience.\",\"breadcrumb\":{\"@id\":\"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/#primaryimage\",\"url\":\"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/ximproving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs_01-2560x1260-jpg-pagespeed-ic_-pnuhabmnyj.webp\",\"contentUrl\":\"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/ximproving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs_01-2560x1260-jpg-pagespeed-ic_-pnuhabmnyj.webp\",\"width\":2560,\"height\":1260},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/liveworkstudio.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Insights\",\"item\":\"https:\/\/liveworkstudio.com\/insight\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Improving the customer returns experience to save millions in consumer service costs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/liveworkstudio.com\/#website\",\"url\":\"https:\/\/liveworkstudio.com\/\",\"name\":\"Livework - English\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/liveworkstudio.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Improving the customer returns experience to save millions in consumer service costs - Livework","description":"Customers care about their returns and refund experience: 96% would shop in the same retailer again after a positive experience.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/","og_locale":"en_US","og_type":"article","og_title":"Improving the customer returns experience to save millions in consumer service costs - Livework","og_description":"Customers care about their returns and refund experience: 96% would shop in the same retailer again after a positive experience.","og_url":"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/","og_site_name":"Livework - English","article_modified_time":"2023-10-20T14:26:37+00:00","og_image":[{"width":2560,"height":1260,"url":"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/ximproving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs_01-2560x1260-jpg-pagespeed-ic_-pnuhabmnyj.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/","url":"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/","name":"Improving the customer returns experience to save millions in consumer service costs - Livework","isPartOf":{"@id":"https:\/\/liveworkstudio.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/#primaryimage"},"image":{"@id":"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/#primaryimage"},"thumbnailUrl":"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/ximproving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs_01-2560x1260-jpg-pagespeed-ic_-pnuhabmnyj.webp","datePublished":"2023-07-14T11:05:42+00:00","dateModified":"2023-10-20T14:26:37+00:00","description":"Customers care about their returns and refund experience: 96% would shop in the same retailer again after a positive experience.","breadcrumb":{"@id":"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/#primaryimage","url":"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/ximproving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs_01-2560x1260-jpg-pagespeed-ic_-pnuhabmnyj.webp","contentUrl":"https:\/\/liveworkstudio.com\/wp-content\/uploads\/2023\/07\/ximproving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs_01-2560x1260-jpg-pagespeed-ic_-pnuhabmnyj.webp","width":2560,"height":1260},{"@type":"BreadcrumbList","@id":"https:\/\/liveworkstudio.com\/insight\/improving-the-customer-returns-experience-to-save-millions-in-consumer-service-costs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/liveworkstudio.com\/"},{"@type":"ListItem","position":2,"name":"Insights","item":"https:\/\/liveworkstudio.com\/insight\/"},{"@type":"ListItem","position":3,"name":"Improving the customer returns experience to save millions in consumer service costs"}]},{"@type":"WebSite","@id":"https:\/\/liveworkstudio.com\/#website","url":"https:\/\/liveworkstudio.com\/","name":"Livework - English","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/liveworkstudio.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/liveworkstudio.com\/wp-json\/wp\/v2\/insight\/4426"}],"collection":[{"href":"https:\/\/liveworkstudio.com\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/liveworkstudio.com\/wp-json\/wp\/v2\/types\/insight"}],"version-history":[{"count":7,"href":"https:\/\/liveworkstudio.com\/wp-json\/wp\/v2\/insight\/4426\/revisions"}],"predecessor-version":[{"id":6421,"href":"https:\/\/liveworkstudio.com\/wp-json\/wp\/v2\/insight\/4426\/revisions\/6421"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/liveworkstudio.com\/wp-json\/wp\/v2\/media\/4434"}],"wp:attachment":[{"href":"https:\/\/liveworkstudio.com\/wp-json\/wp\/v2\/media?parent=4426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}