{"id":4443,"date":"2023-07-14T11:36:46","date_gmt":"2023-07-14T11:36:46","guid":{"rendered":"https:\/\/liveworkstudio.com\/?post_type=insight&p=4443"},"modified":"2023-09-15T18:27:25","modified_gmt":"2023-09-15T18:27:25","slug":"the-digital-customer-relationship-in-financial-service","status":"publish","type":"insight","link":"https:\/\/liveworkstudio.com\/insight\/the-digital-customer-relationship-in-financial-service\/","title":{"rendered":"The digital customer relationship in financial service"},"content":{"rendered":"

Customer trust and loyalty towards financial service providers is extremely low and is dropping further. Massive investment in systems, products and processes hasn\u2019t transformed the relationship with customers into something more solid and long term. Customers who experience a better – often digital \u2013 relationship, in other sectors are forcing financial service providers to improve relations, or risk losing them to others.<\/p>\n","protected":false},"featured_media":4450,"template":"","acf":[],"yoast_head":"\nThe digital customer relationship in financial service - Livework<\/title>\n<meta name=\"description\" content=\"Customer trust and loyalty towards digital financial service providers is extremely low and is dropping further.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liveworkstudio.com\/insight\/the-digital-customer-relationship-in-financial-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The digital customer relationship in financial service - Livework\" \/>\n<meta property=\"og:description\" content=\"Customer trust and loyalty towards digital financial service providers is extremely low and is dropping further.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/liveworkstudio.com\/insight\/the-digital-customer-relationship-in-financial-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Livework - 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