{"id":6283,"date":"2023-09-26T09:03:22","date_gmt":"2023-09-26T09:03:22","guid":{"rendered":"https:\/\/liveworkstudio.com\/?post_type=insight&#038;p=6283"},"modified":"2023-11-03T19:47:12","modified_gmt":"2023-11-03T19:47:12","slug":"the-value-of-service-design-in-biotech-and-pharma","status":"publish","type":"insight","link":"https:\/\/liveworkstudio.com\/insight\/the-value-of-service-design-in-biotech-and-pharma\/","title":{"rendered":"The value of service design in biotech and pharma"},"content":{"rendered":"<p><span style=\"font-weight: 300;\">Service design is a methodology for creating customer value. A big part of this is defining how a better customer experience leads to better performance and ultimately better business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 300;\">In Pharma and Biotech, customer value and experience is complex. This is because the customer is not easily identified.\u00a0<\/span><\/p>\n","protected":false},"featured_media":6444,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The value of service design in biotech and pharma - Livework<\/title>\n<meta name=\"description\" content=\"In Pharma and Biotech, customer value and experience is complex. 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